OpenShift & OpenStack Platform Engineer

Remote – Canada

Responsibilities:

 General:

• Work with technology partner(s) as required to open tickets, update tickets, resolve tickets • Communicate with clients as required for updates/escalation and ticket closure upon resolution • Handle all escalation to Level 3 – for clients or technology partner(s)

OpenShift:

 • Provide Kubernetes expertise across multiple distributions, with a primary focus on Red Hat OpenShift

• Use OpenShift command line (cli) and GUI/API to login and troubleshoot effected systems with OpenShift 3 and 4 +

• Support and troubleshooting of OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking

• Support storage requirements, storage classes, CSI drivers and uses in the context of OpenShift, types, backends

• Support and manage Kubernetes Operators and lifecycle management

• Work with Git/Source Code Management, pipelines, Ansible, and other automation tooling •

Support OpenShift architecture and design, roles, and node types

• Investigating OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking issues, including escalation to networking teams as required

• Reviewing connected storage requirements, storage classes, CSI drivers and uses in the context of OpenShift, types, backends, and escalation to storage teams as required

• Troubleshooting Kubernetes Operators and lifecycle management to support platform operational status

• Leverage clients and OpenShift monitoring, and visibility systems as needed for problem validation, additional metrics

• Develop and enhance existing automation, build additional code to enhance efficiency and processes

OpenStack:

• Use OpenStack command line (cli) and GUI/API experience to login to effected systems with OpenStack 13 and 16 +

• Support OpenStack architecture and design, roles, and node types

• Support and troubleshoot OpenStack network plugins such as Juniper Contrail, hardware passthrough such as SR-IOV for networking and GPU

• Support and resolve connected storage issues related to OpenStack types and backends, and escalation to storage teams as required

• Work with Git/Source Code Management, pipelines, Ansible, and other automation tooling •

Develop and enhance existing automation, build additional code to enhance efficiency and processes

Qualifications:

 • experience in an operational role e.g. Linux Admin, DevOps Engineer, SRE, or Software Engineer supporting Production platforms

• experience with application/development team enablement and onboarding, support of application teams with an active user base; managed through a change management process • Hands-on experience with enterprise Kubernetes distributions, RedHat OpenShift Container Platform is an asset

• Experience with architecture, design, deployment or administration on any cloud container platform (e.g. OpenShift, EKS, AKS, GKE, Tanzu, Cloud Foundry, etc.)

• OpenStack architecture, design, deployment, and operational management experience •

Testing methodologies, CI/CD tooling experience (Jenkins, Tekton, etc.)

• Demonstrate knowledge of cloud-native engineering and experience with developing/using CI/CD pipelines

• Platform observability (Dynatrace, Datadog, Prometheus, Grafana), Alerting (PagerDuty, Healthwatch, Alertmanager)

• Experience with CLI and management tools such as oc, kubectl, Helm, openstack, etc. • GitOps and workfows using Customize for declarative management of Kubernetes objects • Infrastructure automation experience using Terraform or Ansible playbooks or equivalent automation tools

• Experience with SCM Tools such as Git/Subversion/Gerrit

• Bash/Shell scripting knowledge