Job Details:

Designation: Process Executive 

CTC: 3.5 LPA

Job Location: Hyderabad

Training Duration: 17 Days 

Shift: Rotational 

Roles and Responsibilities:

• Response, diagnosis, resolution and tracking by phone, email, Chat (Highest %) and social media of customer support queries.
• Knowledge of Google’s Workspace/cloud product.
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator