Customer Technical Support | Hyderabad
Customer Technical Support | Hyderabad1
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1
Applications
Hyderabad
Full-Time
Fresher: Less than 1 year
₹ 3.2L - ₹ 3.5L (Per Year)
Posted on Sep 25 2024
Not Accepting Applications
About the Job
Skills
Customer Service
Problem Solving
Communication Skills
Technical Troubleshooting
Knowledge of Product/Service
Ticketing Systems
Remote Desktop Support
Attention to Detail
Job Details:
Designation: Process Executive (Google Workspace)
CTC: INR 3.2-3.5 LPA
Job Location: Hyderabad
Shift:Rotational (Day/Night)
Roles and Responsibilities:
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Flexibility to work across multiple rotational shifts/night shifts
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Interview Details:
Mode: Virtual
Level 1:Telephonic Interview
Level 2: Versant Test
Level 3: HR discussion
About the company
www.mazenet.com
www.mazenet.com
Industry
IT service
Company Size
201-500 Employees
Headquarter
Chennai
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