Job Details:

Designation: Process Executive 

CTC: INR 3.2-3.5 LPA

Job Location: Hyderabad

Roles and Responsibilities:

• Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Flexibility to work across multiple rotational shifts/night shifts
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Eligibility Criteria:

• 2020, 2021 & 2022, 2023 batch of (Bachelor's Degree in Science/Technology/Engineering/Mathematics/Computer Science/Computer Applications/IT)

• Consistent academic record of 50% in 10th, 12th, UG.

• Maximum of 2 years of gap in education and not beyond year experience candidates.

• Open only to Indian nationals.

• Flexible to relocate to anywhere in India and work in any shift or domain.

• Strong written and verbal communication.

• Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge