Customer Support Executive

123

Applications

Gurgaon
Full-Time
Fresher: Less than 1 year
3L - 4L (Per Year)
Posted on Feb 07 2024

About the Job

Skills

communication
customer support
Fresher
Problem Solving
Customer Satisfaction
Non IT

Job Details:

Designation: Process Executive

Job Location: Gurgaon

Training Duration: 27 Days


Roles and Responsibilities:

Responsible for the end user's  Ads accounts.

Support End users on issues related to their accounts on Google Ads Billing, Policy, and other operational issues through all channels – Chat (Highest %), Email & Phone.

Stay updated with  Ads trends.

Provide new strategies to the end user for hassle-free  Ads promotions.


Interview Details:

Mode: Virtual(From client)


Level 1:Telephonic Interview

Level 2: Aptitude Test

Level 3: HR Discussion


Eligibility Criteria:

• 2020, 2021 & 2022, 2023 batch of any degree.

• Consistent academic record of 50% in 10th, 12th, UG.

• Maximum of 2 years of gap in education and not beyond year experience candidates.

• Strong written and verbal communication.

• Excellent problem-solving and analytical skills, combined with impeccable business judgement and industry knowledge


Selection Process:

 

  Step 1:Eligibility as per MNC’s specification

  Step 2:Virtual Test by Client

  Step 3:Training @Mazenet with LOI

  Step 4:Final Interview by MNC

  Step 5: Offer Letter and On-Boarding

About the company

www.mazenet.com

Industry

IT service

Company Size

201-500 Employees

Headquarter

Chennai

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