Company Overview

Mazenet Solution, headquartered in Chennai, is a leading player in the IT service industry, providing cutting-edge technology solutions. With a workforce of 201-500 employees, we are dedicated to delivering exceptional IT services that drive innovation and growth for our clients across various sectors. Find out more about us at www.mazenet.com.

Job Overview

We are seeking an experienced Customer Relationship Management Lead to join our team. This senior-level position requires a seasoned professional with a minimum of 7 years to a maximum of 10 years of relevant work experience. The job location includes Chennai, Bangalore, Hyderabad, and Pune, with a hybrid work model and a contract-to-hire employment type for (INFOSYS).

Qualifications and Skills

• Proficiency in DYNAMICS CRM 365 (Mandatory skill) with a deep understanding of system components and configurations.
• Experience with RIBBON, including customization and enhancements in CRM systems to streamline workflows.
• Ability to develop and manage Plugins within the Microsoft Dynamics CRM environment to extend the system's capabilities.
• Skilled in Microsoft Power Automate for creating automated workflows and improving operational efficiencies.
• In-depth knowledge of DYNAMICS CRM SALES and SERVICE MODULE to manage and optimize customer engagement and service delivery.
• Expertise in PCF CONTROL development for creating innovative, custom controls that enhance the user experience.
• Strong analytical skills to evaluate and interpret complex business requirements and translate them into effective CRM solutions.
• Excellent communication and interpersonal skills to liaison between technical teams and business stakeholders effectively.

Roles and Responsibilities

• Lead the deployment and customization of Dynamics CRM 365 solutions to meet business needs.
• Collaborate with cross-functional teams to ensure seamless integration of CRM systems with other business applications.
• Develop custom Plugins, RIBBONS, and PCF CONTROLS to enhance functionalities and improve user experience.
• Utilize Microsoft Power Automate to create robust workflows that automate routine processes.
• Monitor and optimize CRM SALES and SERVICE MODULE functionalities to drive customer satisfaction and support business objectives.
• Proactively identify areas for process improvement within CRM systems and recommend solutions.
• Provide training and support to end-users to maximize the effectiveness and adoption of CRM tools.
• Maintain documentation for CRM configurations, customizations, and workflows for future reference and audits.