Job Location - Panchkula , sector 20

You will be offering a support system for agents and customers . This will mostly be B-2-B service. 

Core Qualifications

• Comprehensive experience with handling multiple booking issues
• Proficient in common airline booking software and database management
• Responsible for making and confirming travel arrangements for passengers
• Able to meet booking deadlines in a timely manner
• Good communications and problem solving skills

Experience

•  Made booking arrangements for clients in person on the phone and online.
•  Worked to diligently resolve booking and scheduling issues.
•  Ensure that all booking procedures follow industry standards.
•  Posted schedule changes online and informed clients directly.
• Scheduled advance and last-minute bookings
• Offered discounts and special deals when authorised to do so
• Managed passenger database
• Monitored airline schedules and posted updates on airline website
• Developed and implemented promotional strategies to boost airline bookings
• Consistently offered a high level of customer service
• Worked to resolved passenger booking issues
• Handled internal and external communications.
• Full range of customer service functions.