Full Job Description

· Provide Pre- sales counselling to students regarding Admissions and Test Prep products GRE, GMAT, SAT, ACT, IELTS, and TOEFL by any of the customer preferred means -in-centre, online, etc.

· Counsel students regarding educational issues such as country selection USA, UK, Canada, Europe, etc.

· Should possess in-depth facts & figures about test prep course.

· Responsible for complete sales funnel management & ensuring updating of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.

· Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.

· Regular follow up on old and new leads, attend events and seminars, and organize workshops and information sessions for potential clients.

· Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.

· Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per the TAT.

· Maintain inventory of student’s kit and ensure timely issuance as per process.

· Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc.to be able to propose accurately and address questions.

· Coordinate with respective team for the product services and seek support for second level counseling.

· Be responsibly proactive in up-selling and cross-selling relevant products.

· Support Centre Manager in grievance management.

· Ensure efficient & appropriate communication with students related to batch details, timelines and updates.

· Be proactive for self-development initiatives by participating in trainings and certifications.

· Owning the entire lifecycle of each student at each stage, maintaining database and to be able to extract reports.

· Work closely with cross functional teams such as research, counseling, editing, SnQ, IT and Finance and ensure IT related process compliances.

Job Type: Full-time

Salary: ₹200,000.90 - ₹400,000.23 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer

+91 9315835657