Company Overview

Manikarnika Design is India's leading destination for high-quality 10k - 22K gold jewelry with strikingly exquisite designs. Our aim is to revolutionize India's fine jewelry and lifestyle segment with a focus on craftsmanship, quality, and customer experience. We have built a large family of loyal consumers in India and abroad, offering more than 1000+ unique designs crafted to perfection. Our stores provide a world-class experience with friendly staff and dazzling beauty of exquisite jewelry.

Job Overview

We are looking for a skilled and experienced Customer Relationship Manager to join our team at Manikarnika Design (OPC) Pvt Ltd. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our valued customers, ensuring their satisfaction and loyalty. This role requires excellent communication and interpersonal skills, as well as a deep understanding of customer needs and preferences. The ideal candidate will have 4 to 6 years of experience in a similar role, preferably in the jewelry or luxury retail industry. This is a full-time position located in Jaipur, Rajasthan, India.

Qualifications and Skills

• A bachelor's degree in Business Administration, Marketing, or a related field
• 4 to 6 years of experience in a customer relationship management role, preferably in the jewelry or luxury retail industry
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Knowledge of email marketing and customer relationship management software
• Proficiency in Microsoft Office suite
• Fluency in English is required
• Ability to find and connect with potential buyers
• Proactive approach to customer satisfaction and relationship building

Roles and Responsibilities

• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty
• Clearly understand customer needs and preferences to provide personalized recommendations and assistance
• Manage and resolve customer complaints, inquiries, and issues in a timely and professional manner
• Communicate effectively with customers through various channels, including phone, email, and in-person
• Collaborate with internal teams to ensure smooth order processing, delivery, and after-sales services
• Proactively identify opportunities to upsell or cross-sell products and services to customers
• Track and report key customer metrics, such as satisfaction levels, repeat purchase rates, and customer feedback
• Stay up-to-date with industry trends and competitor offerings to provide valuable insights to customers
• Maintain accurate and updated customer records in the CRM system