Company Overview

Manav Management Group is a reputed company with 10 years of experience in providing Domestic Placement Services in Faridabad. We have a vast network of contacts in various industries, allowing us to locate the best job opportunities for candidates. In addition, we specialize in Manpower Recruitment and HR Services, ensuring that organizations have an efficient workforce and receive outstanding HR support.

Job Overview

We are hiring a Customer Relationship Management (CRM) professional to join our team at Manav Management Group. As a CRM, you will be responsible for maintaining and enhancing our relationships with customers. This is a full-time position based in Gurgaon, Haryana, India. Junior candidates with 1 to 3 years of experience are encouraged to apply.

Qualifications and Skills

• 1 to 3 years of experience in customer relationship management or a related role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to build and maintain relationships with customers
• Proficiency in Google Sheets or similar CRM software
• Good organizational and time management skills
• Attention to detail
• Ability to work well in a team
• Basic computer skills

Roles and Responsibilities

• Develop and maintain strong relationships with customers
• Provide excellent customer service and support
• Understand customer needs and identify opportunities for upselling and cross-selling
• Handle customer inquiries and complaints
• Resolve customer issues promptly and effectively
• Maintain accurate customer records in the CRM system
• Collaborate with the sales and marketing teams to develop customer retention strategies
• Conduct customer satisfaction surveys and analyze feedback
• Stay updated with industry trends and competitor activities
• Assist in the preparation of reports and presentations on customer relationship metrics