Position Title:

Executive – Guest Relations

Employee Name:

Designation:

Executive – Guest Relations

Department:

Location:

Reports to:

Reported into by:Actively support in improving the customer experience within the store through an in-depth understanding of the business and customers to facilitate sustained growth of the business.

Primary Responsibilities

Sales Performance 

Develop customer profiles (including wedding customers) by understanding customers’ requirements in order to showcase products that meet their needs and manage customer experience.

Calculate and share the estimates to the customer upon making the sale, provide discount within one’s limits and obtain approval from store leadership for further discounts in order to improve customer service.

Check and maintain attendance & movement register in the store.

Customer Experience 

Greet customers upon entry to the store in order to engage with them to understand their requirements and direct them to the right person/section

Help customers during the jewellery trials to enhance the customer experience within the store.

Execute customer experience guidelines set by the retail leadership to provide a uniform 

. Guest Relation Executive ( Female) – Graduation/ Plus Two/ Diploma (Hospitality / Technical) with professional acumen, pleasant behaviour, expertise in customer relations & excellent communication skills. Age between 21-30.

Business Unit

Grade

Level