Customer Service Specialist16
Applications
16
Applications
Bhopal
Full-Time
Fresher (0 to 1 years)
₹ 1L - ₹ 2L (Per Year)
Posted on Jan 16 2023
About the Job
Skills
Business Process Outsourcing (BPO)
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
About the company
Magnum Group is managed by a team of experienced professionals with extensive international expertise in their respective areas. Headquartered in Bhopal (MP). Magnum group commenced its operations in 1993. This company is an ISO â 9001:2008, ISO â 27001:2013 certified organization registered under MPSEDC and member of NASSCOM 2000+ Staff.
Magnum Super Distributor (I) Private Limited is into ...Show More
Magnum Group is managed by a team of experienced professionals with extensive international expertise in their respective areas. Headquartered in Bhopal (MP). Magnum group commenced its operations in 1993. This company is an ISO â 9001:2008, ISO â 27001:2013 certified organization registered under MPSEDC and member of NASSCOM 2000+ Staff.
Magnum Super Distributor (I) Private Limited is into BPO-BPM, Contact centre services/BPO (Voice/Non-Voice) Email, Chat, Inbound and Outbound, HRO Space. Currently, we Have 1200 Operational Call Centre Seats with 1700 Employees for BPO, catering to (Voice/Non-Voice), KPO, Backend Management, Utility Management, IT Hardware, Software Solutions for the sectors like Telecom, E-com, Infrastructure, Digital TV, E-Governance, CM Helpline Government, Ministry of Urban Development, Ministry of Textiles and Tech support.
Our Vision
To be the premier and preferred provider of business processing outsourcing, knowledge process outsourcing, operations & maintenance, utility management, security services in our chosen market.
Our Mission
To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
We are also into safety, security & utility management services catering majorly for all telecom giants & Multinational industrial units with a team of 1500 security personnel placed at various organizations all over Madhya Pradesh. We also take the contract for providing trained manpower, casual/contract labour, equipment and allied items to fulfil the task of such contracts. We are pleased to introduce ourselves as foremost professional consultants and contractors for the provision of safety, security, manpower management and administration to Industrial Units, Business Organizations that needs top-class services. ...Show Less
Industry
Outsourcing and Offshorin...
Company Size
11-50 Employees
Headquarter
Bhopal
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