Company Overview

Magnigeeks Technologies Private Limited is a web development company that specializes in creating innovative and high-quality web-based solutions. Our focus is on merging design, functionality, and marketing to ensure our clients' websites are successful. With a passion for technology, we assess our clients' business goals and target market to provide effective solutions.

Job Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Executive-Female. As a Customer Support Executive-Female, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Bhubaneswar, Odisha, India, and is suitable for candidates with less than 1 year of experience.

Qualifications and Skills

• Excellent communication skills in English, Hindi, and Odia
• Strong interpersonal and customer service skills
• Patience and ability to handle difficult customers
• Experience in cold calling and customer outreach
• Proficiency in Microsoft Excel and data sourcing
• Ability to multitask and prioritize tasks effectively
• Attention to detail and problem-solving abilities
• Ability to work in a fast-paced and team-oriented environment

Roles and Responsibilities

• Responding to customer inquiries and resolving issues in a professional and timely manner
• Assisting customers with product information and technical support
• Providing guidance and troubleshooting customer problems via phone, email, and live chat
• Maintaining accurate customer records and updating relevant information in the CRM system
• Collaborating with cross-functional teams to ensure customer satisfaction
• Identifying and escalating priority issues to the appropriate department
• Contributing to the development of customer support procedures and guidelines
• Conducting customer satisfaction surveys and gathering feedback
• Keeping up-to-date with product knowledge and industry trends