Company Overview

MagniGeeks Technologies Private Limited is a web development company that specializes in creating innovative and high-quality web solutions. We have a deep passion for technology and strive to build effective solutions for our clients. With our expertise in online marketing, we ensure that our clients' websites provide a great user experience and drive conversions. With a team of 11-50 employees, we are dedicated to delivering excellent service to our clients.

Job Overview

We are seeking a Customer Support Executive to join our team at MagniGeeks Technologies Private Limited. As a Customer Support Executive, you will be responsible for providing exceptional support and assistance to our clients. This is a full-time position located in Bhubaneswar, Odisha, India. The ideal candidate should have less than 1 year of experience.

Qualifications and Skills

• Excellent communication skills in English, Hindi, and Odia
• Patience and the ability to handle difficult customers
• Experience in cold calling and persuasive communication
• Proficiency in Microsoft Excel and data sourcing
• Strong interpersonal skills and the ability to work effectively in a team
• Customer-oriented mindset with a focus on providing exceptional service

Roles and Responsibilities

• Handle customer inquiries and provide accurate information about our products and services
• Assist customers in troubleshooting technical issues and provide solutions
• Manage customer complaints and ensure timely resolution
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to resolve customer issues
• Identify opportunities to upsell or cross-sell products and services
• Provide feedback and suggestions to improve customer satisfaction
• Stay up-to-date with product knowledge and industry trends
• Meet or exceed performance targets, including customer satisfaction and resolution time