HDFC Bank is looking for a Virtual Relationship Banking - COP Officer - Fresher to join their team in Mumbai.

Job Title: Virtual Relationship Banking - COP Officer - Fresher

Company: HDFC Bank

Location: Mumbai

Job Type: Full-time

Salary Range: 1.7 - 2.1 lacs per annum

Job Description:

HDFC Bank is seeking a Virtual Relationship Banking - COP Officer - Fresher to provide world-class services and financial products to customers in Mumbai. The successful candidate will engage with customers, promote digital banking services, resolve queries, profile customers, and cross-sell bank products. The role also involves achieving defined objectives, meeting sales targets, maintaining interaction quality, adhering to audit and regulatory requirements, and submitting reports on time.

Responsibilities:

• Continuously engage with portfolio customers as per contact policy
• Handle calls as per defined standards
• Resolve customer queries accurately
• Promote digital banking services for superior customer service experience
• Profile customers for right cross-servicing of bank products
• Accurately log and resolve complaints
• Retain customers and control attrition
• Assess customer needs proactively and deepen relationships
• Cross-sell 'sticky products' like Demat, Bill Pay, Advisory, etc.
• Monitor large amount movements and account closure from deposit accounts
• Meet defined objectives of the portfolio managed by the VRM
• Cross-sell products across all segments (TPP, Assets, Cards, etc.)
• Acquire and group all related IDs of the primary ID
• Use triggers to track maturity of FDs, movement of CASA balances, etc.
• Train staff on product knowledge and certifications
• Generate income at a customer level
• Achieve quality benchmarks defined from time to time
• Follow laid-down system and process as stipulated by audit and senior management
• Ensure accurate and timely submission of financial transactions and requests
• Update customer interactions in CRM next
• Submit customer base review/reports as requested by central team/senior management

Requirements:

• Bachelor's or Master's degree in any field
• Freshers Can Apply
• Basic banking knowledge
• Good communication skills