Kotak Mahindra Bank #hiring

Video KYC Specialist

Location: sector 125, Noida

Ctc 2 - 3.2 lacs

Freshers with Excellent English can Apply

Experienced into Same Profile are more preferable

Graduate Candidates

Male Candidates only

We are working 365 days with rotational work & Week Off between 8AM to 11PM shift.

Age should be below 25 years.

Job Description & Responsibility:

We are working 365 days with rotational work & Week Off between 8AM to 11PM shift.

Age should be 25years.

Location- sector 125

Mandatory skills: Information Security,Customer Servicing

Handle inbound Video calls of the customers to complete the full KYC.

Verify the details submitted by the customer while opening the account and Documents submitted are matching.

Ensure KYC is completed by the right party only.

Should maintain a good relationship with the customer throughout the KYC process.

Cross-sell other banking products.

Give complete and correct information on all the products pitched to the customer.

Take call backs in case the customer is busy and ensure the follow up is done on time.

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Meet targets on conversion and Cross selling as defined from time to time.

Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process.

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.