Customer Relationship Management (CRM)
Customer Relationship Management (CRM)200
Applications
200
Applications
Hyderabad
Full-Time
Junior: 1 to 3 years
Posted on Aug 31 2024
About the Job
Skills
Problem-Solving
Interpersonal Skills
Attention to Detail
Communication Skills
Sales Skills
Analytical Skills
Time Management
Adaptability
Job Overview
We are looking for a Junior Customer Relationship Management (CRM) professional to join our team in Hyderabad. This full-time role requires 1 to 3 years of relevant work experience. As a CRM specialist, you will be responsible for maintaining and improving customer relationships, managing customer interactions, and ensuring seamless customer experiences with our studio management tech tool.
Qualifications and Skills
- Problem-Solving (Mandatory skill): Strong ability to identify issues and implement effective solutions to enhance customer satisfaction.
- Interpersonal Skills (Mandatory skill): Excellent ability to build and maintain positive relationships with customers and team members.
- Attention to Detail (Mandatory skill): High level of accuracy and precision in handling customer data and interactions.
- Communication Skills: Effective verbal and written communication to convey information clearly and empathetically to clients.
- Sales Skills: Ability to identify sales opportunities within customer interactions and converting them into business deals.
- Analytical Skills: Competence in analyzing customer feedback and data to drive improvements and strategic initiatives.
- Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and customer expectations.
- Adaptability: Ability to adjust to changing processes, tools, and customer needs in a dynamic work environment.
Roles and Responsibilities
- Manage and enhance customer relationships by effectively handling customer inquiries and resolving issues.
- Coordinate with internal teams to ensure timely and high-quality delivery of services and solutions.
- Utilize CRM software to track customer interactions, sales activities, and generate reports.
- Identify potential upsell and cross-sell opportunities within the existing customer base.
- Gather and analyze customer feedback to drive improvements in the customer experience and our tech tool.
- Handle customer onboarding, training, and support to ensure users maximize the value from our platform.
- Develop and implement strategies to increase customer retention and loyalty.
- Keep abreast of industry trends and best practices to ensure Huemn remains a leader in studio management solutions.
About the company
At our company, we understand the challenges of running a busy photography studio. That's why we've developed a cutting-edge studio management tech tool that streamlines the entire process, from managing projects and teams to collecting payments and leads.
Our cloud galleries with AI face recognition make it easy to organize and share your photos with clients, while our project management tools ...Show More
At our company, we understand the challenges of running a busy photography studio. That's why we've developed a cutting-edge studio management tech tool that streamlines the entire process, from managing projects and teams to collecting payments and leads.
Our cloud galleries with AI face recognition make it easy to organize and share your photos with clients, while our project management tools ensure that every project is completed on time and to the highest standards. Plus, our team management tools allow you to keep track of your staff and freelancers, assign tasks, and manage schedules, all in one intuitive platform.
But we didn't stop there. We also made sure to include advanced payment and lead collection tools that make it easy to get paid for your work and generate new business.
At our company, we're passionate about photography and technology, and we're dedicated to creating the best possible tools for photographers and studios who share our love of capturing life's most special moments. Our studio management tech tool is designed to help you save time, increase productivity, and grow your business, all while delivering the highest quality work to your clients.
So whether you're a solo photographer or a busy studio with a team of professionals, our platform has everything you need to manage your business with ease. Try our studio management tech tool today and see just how easy and enjoyable running your photography business can be. ...Show Less
Industry
Design
Company Size
201-500 Employees
Headquarter
Hyderabad
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