Company Overview

Lords Plaza Ankleshwar is a distinguished establishment in the heart of Ankleshwar City, Bharuch District. Catering primarily to business travelers, the hotel offers cutting-edge amenities, luxurious spa facilities, and a variety of culinary experiences at the Blue Coriander Restaurant. Positioned just 5 minutes from the railway station, it features an expansive banquet hall and conference facilities. Lords Plaza Ankleshwar is dedicated to guest comfort and belongs to the esteemed hospitality industry.

Job Overview

We are seeking a proficient Front Desk Receptionist for our Ankleshwar location at Lords Plaza. This is a full-time, mid-level position requiring 1 to 3 years of experience in a similar role. The ideal candidate will have exceptional customer service skills, adept communication abilities, and robust problem-solving techniques.

Qualifications and Skills

• Customer service: proficiency in meeting and exceeding guest expectations, maintaining a warm and welcoming atmosphere (Mandatory skill).
• Communication: excellent interpersonal skills to effectively interact with guests, colleagues, and vendors (Mandatory skill).
• Problem-solving: ability to address and resolve guest issues promptly and efficiently (Mandatory skill).
• Leadership: demonstrating guidance and support to junior staff members to ensure departmental success.
• Organizational skills: adept at managing multiple tasks, prioritizing duties, and maintaining a seamless operation.
• Time management: efficient handling of tasks to meet deadlines and maintain smooth front desk operations.
• Attention to detail: ensuring accuracy in guest log records, billing, and check-in/check-out procedures.
• Conflict resolution: capability to manage and resolve guest disputes or complaints amicably.

Roles and Responsibilities

• Greet and welcome guests as they arrive, ensuring a swift and efficient check-in and check-out process.
• Answer and direct incoming calls, taking messages or providing information as necessary.
• Coordinate with housekeeping and maintenance departments to address guest needs and requests promptly.
• Maintain up-to-date knowledge of hotel facilities, services, and special promotions to share with guests.
• Handle guest inquiries and concerns, providing reliable information and solutions.
• Process guest payments, handle billing inquiries, and promote hotel services and amenities.
• Assist in handling reservations and cancellations with accuracy and efficiency.
• Ensure the lobby area remains clean and welcoming, promoting a positive guest experience.