Exp - 0 to 2 yrs

Job Title: Customer Support /Client Communications

 Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.  Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.  Take the extra mile to engage customers.  Main Duties and Responsibilities:

To take ownership of and resolve customer enquiries and communications including those

requiring referral to other services, agencies, stakeholders and organisations by providing

assistance, advice and information. To identify customer needs and expectations, to deliver service requests, ensuring the customer

receives an effective service by being efficient, knowledgeable and consistent in delivery, with the

objective of achieving first contact resolution. To respond to telephone (24*7), electronic or face-to-face service requests, enquiries and

customer communications, utilising Information and Communications Technology (ICT) to improve

service delivery and efficiency. To operate the Council’s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made. To act as an advocate for the Customer First Contact Centre, promoting positive communication

across the organisation encouraging constructive and effective relationships. To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at

all times and the guidelines for the release of information are followed. Counter Sales will hold an added advantage and must be flexible to attend the stalls and events

Job Type: Full-time

Benefits:  Health insurance

Schedule:  Day shift

Supplemental pay types:  Yearly bonus