Job Title: Student Support & Admission Officer

Division/Department: Sales

Reports To: Branch Head

Work Location: PAN India

Desired Work Experience: 2-7 Years

Weekly off: Rotational

About Us:

Aakash BYJU’S - India’s trusted name in test preparation, offers the best of classroom and online learning experience, thereby giving students an extra edge. We help to prepare students for medical and engineering entrance exams such as National Eligibility Cum Entrance Test (NEET), Joint Entrance Examination (JEE - Main & Advanced), and school/ board examinations including scholarship exams such as NTSE, KVPY, and Olympiads.

Aakash Advantage:

1.      33 years of providing comprehensive and result-oriented test preparation

2.      275+ centres across India to help you prepare in your city

3.      3000+ expert faculty to tach, mentor and guide you

4.      85000+ Rankers in NEET & JEE

BYJU’S Edge

1.      World’s largest education technology company with over 10 crore students

2.      Conceptual clarity through high quality videos

3.      Cutting-edge technology to help you practice and prepare better

Putting students first and continuously striving to meet their needs is core to Aakash BYJU’S. We are on a mission to build an omni-channel learning offering that will catapult the test-prep experience to the next level and help build India’s largest education company

Purpose of the SSAO role:

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

As an SSAO, you are expected to:

1.      Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.

2.      Ensure collection of outstanding fee from parents within the specified time.

3.      Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.

4.      Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.

5.      Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

1.      An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.

2.      Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.

3.      Fluency in communication of English and Regional language.

Must have Attitude:

1.      Customer Orientation

2.      Sense of Ownership and Accountability.

3.      Result orientation

4.      Emotional intelligence for working in a Team.

Qualification:

1.      Must have bachelor’s degree.

2.      Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:

1.      Previous experience in counselling of educational services.

2.      Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions:

·        External

o  Students, Parents & School’s Representatives.

·        Internal

o  Branch’s Academic & Non-Academic teams.

o  Regional Student Support Centre.

o  Regional Sales & Operations Team.

Apply Directly on hr@livoctajobs.in