Office 365 Apps Suite Specialist

Exp. level: 8+ years

Location: Bangalore

Duration: 6 Months

Job Description

As an Office 365 Apps Suite Specialist, you will be responsible for overseeing the implementation, administration, and optimization of various applications within the Microsoft Office 365 suite. Your role will involve ensuring the efficient use of Office 365 tools to enhance productivity, collaboration, and communication across the organization. You will collaborate with cross-functional teams, provide technical support, deliver training, and drive the adoption of Office 365 applications to maximize their benefits.

Key Responsibilities

Application Deployment and Configuration: Lead the deployment, configuration, and maintenance of Office 365 applications, including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, Teams, and Planner.

User Support and Training: Provide technical assistance, troubleshooting, and user support for Office 365 applications, addressing user inquiries, issues, and challenges promptly.

Training and Adoption: Develop and deliver training sessions, workshops, and documentation to educate users on the features, functionalities, and best practices of Office 365 applications.

Collaboration and Integration: Collaborate with cross-functional teams to integrate Office 365 applications with existing systems, enhance workflows, and drive seamless collaboration and communication.

Data Management: Assist in managing data within Office 365 applications, including data migration, data retention policies, and ensuring data security and compliance.

Customization and Development: Customize and configure Office 365 applications to meet specific business requirements, including creating templates, workflows, and automation.

Performance Monitoring and Optimization: Monitor the performance of Office 365 applications, analyze usage patterns, and identify opportunities for optimization and improvement.

Security and Compliance: Implement security measures and compliance policies to safeguard data and ensure adherence to regulatory standards within Office 365 applications.

Stay Current: Keep abreast of the latest updates, features, and best practices related to Office 365 applications and provide recommendations for their effective use.

Vendor Management: Collaborate with Microsoft support and third-party vendors as needed to resolve technical issues and escalate support tickets.

Qualifications and Skills

Bachelor's degree in Information Technology, Computer Science, Business, or a related field.

Proven experience in implementing, administering, and supporting Office 365 applications.

Strong proficiency in Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, Teams, and other relevant Office 365 tools.

Excellent communication skills with the ability to convey technical concepts to non-technical users.

Experience in providing end-user support and training on software applications.

Knowledge of data management, security, and compliance principles within Office 365.

Problem-solving mindset with the ability to diagnose and resolve software-related issues.

Familiarity with customization and configuration options within Office 365 applications.

Relevant Microsoft certifications such as Microsoft 365 Certified: Modern Desktop.