1. Ongoing Project Status Tracking: Monitor and maintain records of the progress of all ongoing projects.

2. Client Payment Status and Project Management: Ensure timely payment processing from clients and oversee project initiation and handover processes.

3. Initiating New Projects and Contractor Selection: Facilitate the commencement of new projects, including finalizing contractors for project execution.

4. CSM Team Coordination and Performance Evaluation: Collaborate with the Customer Success Manager (CSM) team to assess productivity and performance metrics.

5. Compliance Monitoring: Ensure adherence to company policies within the Customer Success Manager department.

6. CSM Department Auditing: Conduct periodic audits of the Customer Success Manager department's operations.

7. CSM Department Gamification: Develop strategies for gamifying tasks within the Customer Success Manager department to enhance engagement and performance.

8. Vendor Onboarding and Management: Source and onboard new project vendors, ensuring alignment with project requirements and company standards.

9. Vendor Escalations:Address and resolve any escalated issues or concerns raised by project vendors.

10. Project Vendor Allocation: Facilitate the assignment of new projects to selected vendors, ensuring efficient project distribution.

11. Material Research and Listing: Conduct research on new materials and assist in listing them for potential project use.