Job Title : Senior Technical Support Engineer 

Job Location : REMOTE

Package: 5-7 LPA

Exp Range : 3-7 years

Shift Timings: 24*7 

We are looking for candidates having hands on troubleshooting experience on Core Linux preferably on Redhat or Oracle Linux.

About The Job :

• This position is for customer support of Oracle Linux and its components.
• The team’s primary responsibility is to diagnose, debug and resolve customer reported issues on the Oracle Linux family of products, working in partnership with customers, other support teams and developers.
• The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers. The position requires working on a 24/7 shift pattern on a rotational schedule as well as covering weekends/public holidays. 

Required and desired skills include

• Bachelor’s degree in computer science /Information Technology or equivalent.
• Minimum 2 to 3 years’ hands-on experience in SQL, Linux and other programming languages.
• Fundamental understanding of IT service management and the ITIL business process.
• Understanding of development methodologies, version control and configuration management.
• Knowledge and experience with database technologies such as Oracle, SQL and JDBC.