Job Title: Customer Support Associate

Location: Keshav Nagar, Pune

Salary: 15K -18K per month

Company Overview:

We are a leading stock market training company dedicated to providing individuals with the knowledge and skills necessary to navigate financial markets successfully. Our comprehensive training programs are designed to empower our clients to make informed investment decisions and achieve their financial goals with confidence. As part of our commitment to excellence, we are seeking a dedicated Customer Support Associate to join our team and deliver exceptional service to our clients.

Position Overview:

As a Customer Support Associate, you will be the primary point of contact for our clients, providing timely and effective support to address their inquiries, resolve issues, and ensure a positive experience with our training programs. The ideal candidate will have excellent communication skills, a strong understanding of financial markets, and a passion for delivering outstanding customer service.

Responsibilities:

• Serve as the first point of contact for client inquiries via phone, email, and whatsapp chat, providing prompt and courteous responses to address their questions and concerns.
• Assist clients with account setup, course enrollment, and technical support related to our training platform, ensuring a smooth onboarding process and seamless user experience.
• Troubleshoot and resolve issues related to course access, payments, and other account-related matters in a timely and efficient manner.
• Escalate complex issues to appropriate teams or departments for further investigation and resolution, following up with clients to ensure timely resolution and satisfaction.
• Proactively communicate with clients regarding updates, changes, or disruptions to our training programs, keeping them informed and reassured throughout the process.
• Maintain accurate records of client interactions, inquiries, and resolutions using our CRM system, ensuring thorough documentation and follow-up on all support tickets.
• Identify opportunities for process improvements and enhancements to streamline customer support operations and enhance the overall client experience.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to address client feedback and continuously improve our products and services.
• Candidate should be aware of MS Office hands on experience, especially MS Excel.
• Advanced excel usage is needed.
• Good to know how to handle Zoom usage and create the meetings schedule.
• Candidate should have knowledge of WhatsApp/Telegram group/broadcast handling.
• Candidate will be responsible for planning sessions/meetings and circulating messages to all the team.
• Candidate will be responsible to maintain the data of the batches running.

Qualifications:

• Bachelor's degree in Business Administration, Finance, or a related field preferred.
• Previous experience in customer support or client services, preferably in the finance or education industry.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Ability to empathize with clients and effectively address their needs and concerns with patience and empathy.
• Strong problem-solving skills with the ability to quickly analyze issues and identify appropriate solutions.
• Proficiency in using Whatsapp, CRM software and other customer support tools to manage inquiries and track client interactions.
• Ability to work effectively in a fast-paced environment, prioritize tasks, and manage multiple inquiries simultaneously.
• Commitment to delivering exceptional customer service and ensuring client satisfaction at all times.

If you are passionate about helping individuals achieve their financial goals and providing exceptional customer support, we invite you to join our team and make a meaningful impact in the world of stock market training. Apply now to become our Customer Support Associate and be part of our mission to empower individuals through education and empowerment.