Key Responsibilities:

• Technical Support: Provide first-line and second-line support for hardware, software, and network issues to end-users.
• Installation and Configuration: Install, configure, and maintain desktop/laptop computers, peripherals, operating systems, and applications.
• Troubleshooting: Diagnose and resolve technical issues related to desktops, printers, software, and network connectivity.
• Asset Management: Track, document, and manage IT assets, including hardware and software inventory.
• Onsite Support: Provide in-person support as needed, including setting up conference rooms and AV equipment for meetings.