Job Overview

We are seeking a highly motivated and experienced Team Leader Retail Banking to join our dynamic team. As the Team Leader Retail Banking, you will be responsible for overseeing the day-to-day operations and target achievement of team and leading a team of banking professionals. This is a mid-level position that requires 4 to 6 years of experience in retail banking.( sales of Loan against Property, Business Loan, Home Loan) and 2 years experience in team lead.

Qualifications and Skills

• Bachelor's degree in Business, Finance, or related field
• 4 to 6 years of experience in retail banking .( sales of Loan against Property, Business Loan, Home Loan)
• Proven experience in a leadership role, years experience in team lead.
• Travelling required
• Sound knowledge of banking products and services
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to build and maintain positive relationships with customers
• Proficiency in using banking software and systems
• Ability to work well under pressure and meet deadlines
• Knowledge of banking regulations and compliance

Roles and Responsibilities

• Oversee the day-to-day operations of the retail banking department
• Lead and motivate a team of banking professionals to achieve departmental goals and targets
• Ensure excellent customer service and satisfaction by providing prompt and accurate assistance to customers
• Develop and implement strategies to improve operational efficiency and customer experience
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
• Ensure compliance with banking regulations and internal policies
• Provide coaching and training to team members to enhance their skills and knowledge
• Handle and resolve escalated customer inquiries and complaints
• Collaborate with other departments to achieve overall organizational goals