Job Overview

Join our dynamic team as a Client Services Manager to lead and nurture client relationships at Leute Passen India Private Limited. This remote, mid-level position requires 3 to 6 years of relevant work experience. The role is based in major cities including Bangalore, Mumbai, Hyderabad, Delhi, Chennai, Kolkata, and Noida, allowing you to work flexibly and make a significant impact within a growing HR Consultancy firm.

Qualifications and Skills

• Proven experience in account management to effectively oversee and develop key client accounts while ensuring customer satisfaction. (Mandatory skill)
• Exceptional communication skills to facilitate clear and efficient interaction between clients and internal teams. (Mandatory skill)
• Ability to retain clients by strengthening relationships and providing value-added services. (Mandatory skill)
• Proficiency in customer relationship management to maintain and enhance client engagement.
• Strong problem-solving skills to identify issues and implement effective solutions that meet client needs.
• Team leadership capabilities to guide, motivate, and manage project teams in delivering client solutions.
• Experience in project management ensures that all client projects are delivered on time and within scope.
• Skilled in negotiation to manage contracts, terms, and agreements beneficially for both the client and the company.
• 2 years of international sales support or lead generation experience (Mandatory)

Roles and Responsibilities

• Maintain an in-depth understanding of client needs to provide tailored solutions and achieve high client satisfaction rates.
• Lead and manage client meetings and presentations to ensure a transparent and engaging communication process.
• Collaborate with internal departments to ensure seamless delivery of services and meet client expectations.
• Regularly review account performance and conduct account reviews to identify opportunities for growth and improvement.
• Develop a comprehensive strategy to retain clients and reduce churn, ensuring long-term relationships.
• Monitor market trends and communicate actionable insights to drive strategic business decisions.
• Prepare reports and analytics to provide clients and management with clear visibility into service performance.
• Train and mentor junior team members to enhance client service skills and maintain a high-performance team culture.