Company Overview

is a growing organization specializing in customer engagement solutions, based in Bangalore. With a team size of 51-200 employees, we focus on providing exceptional services in both voice and non-voice processes. Visit our website at https://letsworks.co/ for more details.

Job Overview

Join as a Fresher in the International Voice Process role. This full-time position is based in Bangalore and requires candidates with 0 to 1 year of experience. As part of our team, you will engage with international clients, enhancing the customer experience through effective communication and problem-solving.

Qualifications and Skills

• Fluent English communication is essential for effectively interacting with international clients and addressing their concerns efficiently.
• Active listening skills are crucial for understanding customer needs and providing accurate solutions and support.
• Proficiency in problem-solving techniques to identify issues and provide appropriate resolutions to enhance customer satisfaction.
• Emotional intelligence is necessary to empathize with customers and manage challenging interactions gracefully.
• Prior experience in international voice processes is highly beneficial for understanding the dynamics of global customer interactions.
• Excellent telephone etiquette is important for establishing a professional rapport with clients during voice interactions.
• Ability to work under pressure while maintaining a calm and professional demeanor in a fast-paced environment.
• Proficiency in using CRM software and other technological tools to efficiently manage customer inquiries and data.

Roles and Responsibilities

• Handle international customer queries through voice calls and provide accurate information and support.
• Resolve customer complaints through effective communication and problem-solving techniques.
• Maintain detailed documentation of customer interactions, feedback, and resolution steps for further reference.
• Collaborate with team members and supervisors to ensure high-quality customer service standards are met.
• Provide timely and effective solutions to customers, ensuring their issues are resolved to satisfaction.
• Continuously learn and adapt to new processes, technologies, and changes in the customer service industry.
• Ensure customer data confidentiality and comply with all operational and security protocols.
• Contribute to team goals by taking on additional tasks as required and participating in team meetings for performance improvement.