Company Overview

Letswork is a company that specializes in providing voice and non-voice customer care services. With a team of 51-200 employees, we aim to deliver top-notch customer support and satisfaction. Visit our website at https://letsworks.co/ to learn more about us.

Job Overview

We are hiring a Customer Care Professional to join our team at Letswork. As a Customer Care Professional, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate should be a fresher with less than 1 year of experience.

Qualifications and Skills

• Excellent verbal and written communication skills
• Good listening and problem-solving skills
• Ability to handle customer complaints and provide appropriate solutions
• Patient and empathetic attitude towards customers
• Ability to work well in a team environment
• Basic computer skills and ability to learn new software quickly
• Ability to multitask and prioritize tasks effectively
• Attention to detail and strong organizational skills
• Flexible and adaptable to changing work schedules
• Ability to work under pressure and meet deadlines

Roles and Responsibilities

• Handle inbound and outbound customer calls in a timely and professional manner
• Identify customer needs and provide appropriate solutions or alternatives
• Follow communication procedures, guidelines, and policies
• Maintain customer databases by updating account information
• Resolve product or service problems by clarifying the customer's complaint
• Ensure customer satisfaction and provide excellent customer service
• Manage and resolve customer complaints
• Provide accurate and complete information to customers
• Escalate customer issues to the appropriate departments, if needed
• Meet and exceed key performance indicators and targets