Company Overview

we is a leading company in the voice and customer care industry. We have a team of dedicated professionals who work together to deliver exceptional customer service to our clients. With over 51-200 employees, we are growing rapidly and have established ourselves as a trusted name in the market. Visit our website at https://letsworks.co/ to learn more about us.

Job Overview

We are hiring Customer Care Executives to join our team work. As a Customer Care Executive, you will be responsible for providing excellent customer service and resolving customer queries and issues. This is a Full-Time or Contract-To-Hire position based in Bangalore, Karnataka, India.

Qualifications and Skills

• Excellent verbal and written communication skills in English and a regional language.
• Ability to empathize with customers and provide appropriate support.
• Strong problem-solving and decision-making skills.
• Ability to multi-task and work under pressure in a fast-paced environment.
• Familiarity with CRM software and basic computer skills.
• Ability to work in a team and collaborate effectively with colleagues.
• Positive attitude and willingness to learn and grow in a dynamic industry.

Roles and Responsibilities

• Handle incoming customer calls and provide timely and accurate responses.
• Assist customers in resolving their queries, complaints, and issues through phone, email, or chat.
• Ensure customer satisfaction by understanding their needs and providing appropriate solutions.
• Maintain a high level of product knowledge to effectively address customer inquiries.
• Use CRM software to manage and track customer interactions and issue resolution.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Provide feedback and suggestions to improve customer support processes.
• Adhere to company policies and procedures while delivering exceptional customer service.