Company Overview

Legalit – Everything Law is an innovative platform in the Legal Services industry, dedicated to making legal services more accessible and efficient. With a team of 11-50 professionals, we leverage online legal services, legal funding, and AI tools to simplify legal processes for lawyers and clients alike. Headquartered in Bangalore, Legalit is committed to enhancing the legal system's accessibility while reducing complexity, time, and costs. Explore more at Legalink.co.in.

Job Overview

We are seeking a Junior-level Telecalling Executive to join our dynamic team at Legalit in Bangalore Urban. This is a full-time position requiring 1 to 3 years of work experience in telecalling or a related field. The role demands excellent communication, active listening, and problem-solving skills to enhance our customer engagement and optimize the use of our legal service offerings.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) - Importance in delivering clear and concise information to clients efficiently.
• Active listening (Mandatory skill) - Crucial for understanding client needs and responding effectively to their inquiries.
• Problem-solving abilities (Mandatory skill) - Essential for identifying issues and providing solutions that benefit both the company and the clients.
• Persuasion skills - Necessary to encourage potential clients to utilize Legalit's services and participate in our offerings.
• Customer service orientation - Ensures a client-focused approach, providing exceptional service and support at all times.
• Ability to handle rejection - Helps in managing unsuccessful calls with resilience and professionalism.
• Time management - Vital for efficiently managing workload and ensuring timely follow-ups and calls.
• Empathy - Important for understanding and responding to client needs and emotions, fostering positive interactions.

Roles and Responsibilities

• Contact potential or existing clients via telephone to inform them about Legalit's services and offerings.
• Engage customers in meaningful dialogue to understand their needs and answer any questions they may have.
• Schedule appointments for interested clients to speak directly with our legal experts for further consultation.
• Maintain detailed records of all client interactions and transactions using Legalit's database systems.
• Resolve any client concerns or complaints by providing accurate information and appropriate solutions.
• Collaborate with the sales team to develop and enhance new strategies for client engagement and satisfaction.
• Ensure all telecalling activities comply with relevant legal standards and company guidelines.
• Continuously seek opportunities to improve knowledge of legal services and industry trends to better assist clients.