Company Overview

Legalit – Everything Law is a pioneering platform dedicated to transforming the legal landscape through online services, funding solutions, and AI tools tailored for legal professionals and their clients. Our mission is to simplify the complexities of the legal system, making it more accessible, time-efficient, and cost-effective. Headquartered in Bangalore, Legalit operates with a dynamic team within the Legal Services industry.

Job Overview

We are seeking a Junior Telecaller based in Bangalore Urban to join our vibrant team at Legalit. This is a full-time position requiring 1 to 3 years of work experience. As a Telecaller, you will engage with clients to promote our legal services, providing essential information and responding to customer inquiries.

Qualifications and Skills

• Excellent communication skills (Mandatory skill): Ability to clearly convey ideas and information verbally and in writing to improve client understanding.
• Active listening (Mandatory skill): Being attentively present in discussions, ensuring comprehensive understanding and thoughtful responses to client needs.
• Problem-solving (Mandatory skill): Capability to identify issues and execute effective solutions in a timely manner, beneficial in resolving client queries.
• Persuasion: Skilled in influencing client decisions and promoting understanding of our services for improved client engagement.
• Customer service: Providing attentive, personalized service to clients, ensuring a high level of satisfaction and loyalty.
• Phone etiquette: Maintaining a professional tone and manner on calls, fostering positive client relations and a strong company image.
• Time management: Efficiently managing work hours to balance client calls and administrative tasks, ensuring productivity and service quality.
• Sales skills: Ability to sell services effectively, utilizing techniques to attract and retain clients for business growth.

Roles and Responsibilities

• Contact prospective clients via phone to introduce them to Legalit services and unique offerings.
• Maintain a thorough understanding of Legalit legal services to provide comprehensive information to clients.
• Address client inquiries and provide timely solutions to ensure client satisfaction and interest in our services.
• Follow up on leads generated from marketing campaigns to drive sales and client acquisition.
• Maintain detailed records of client interactions, feedback, and transaction details in the CRM system.
• Collaborate with the sales and marketing teams to optimize client outreach and service delivery.
• Identify potential areas for service improvement based on client feedback and suggest enhancements.
• Meet or exceed set targets for calls made and deals closed, contributing to the team's overall success.