Company Overview

Legalit – Everything Law is a pioneering platform dedicated to providing online legal services, legal funding, and cutting-edge AI tools for both lawyers and their clients. Our mission is to make the legal system more accessible, comprehensible, time-efficient, and cost-effective. With a focus on innovation within the Legal Services industry, Legalit is headquartered in Bangalore and employs a dedicated team of 11-50 professionals.

Job Overview

We are seeking a dynamic and enthusiastic Junior Telecaller to join our team at Legalit's office in Bangalore Urban. This full-time position is ideal for an individual with 1 to 3 years of work experience who is eager to contribute to a fast-growing company within the legal services sector. The role primarily focuses on engaging with clients to facilitate our streamlined legal services through effective communication and support.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively interact with clients and convey information clearly and professionally.
• Active listening (Mandatory skill) to understand client inquiries and respond appropriately, ensuring customer satisfaction.
• Customer service (Mandatory skill) proficiency to manage inquiries and build strong relationships with potential and existing clients.
• Persuasion skills to influence potential clients and guide them toward utilizing Legalink’s services.
• Strong phone etiquette to ensure professional and courteous communication at all times.
• Problem-solving abilities to quickly and efficiently address any issues or concerns raised by clients.
• Effective time management to balance multiple client interactions and tasks efficiently within a fast-paced environment.
• Sales skills to identify opportunities to promote and sell Legalit’s services and solutions.

Roles and Responsibilities

• Initiate and manage outbound and inbound calls to and from potential clients.
• Provide detailed information about Legalit’s services and answer any queries clients may have.
• Build and maintain positive relationships with clients through consistent and effective communication.
• Collect and accurately record client information and feedback to enhance service delivery.
• Identify opportunities to upsell and recommend additional services tailored to client needs.
• Collaborate with internal teams to address and resolve any issues faced by clients promptly.
• Meet or exceed monthly call and conversion targets as set by the management.
• Stay informed on industry trends and updates to provide accurate and relevant information to clients.