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Customer Success Manager

Bangalore
Full-Time
Mid-Level: 1 to 5 years
3L - 5L (Per Year)
Posted on Jun 18 2024

About the Job

Skills

Customer Service
Cherwell Service Management (CSM)
Communication
Presentation Skills
Client Relations
Networking

Job Requirements:


 -Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.

- Be the customer’s first point of contact. You are their advocate and champion and work directly with our product team to help improve Clipboard (feature requests, improvements, bugs)

- You will help customers maximize the value of Clipboard with absolute knowledge of the product

- High levels of quality customer engagement ensuring they reach success as soon as possible

- A continuous approach to actively growing the community of customers

- Identify opportunities for growth by relaying information back to the sales team

- Respond to support queries, provide answers, and be the go-to guide

- Management of CRM and other platforms related to delivering customer success

- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary

- Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers

- Should be able to train the new sales joinees on the product.

About the company

leadrat is a place where real estate meets intelligence to help you grow your business exponentially. Its a user friendly easy to use real estate CRM which provides a technological edge to your businessand helps in closing deals and increasing revenue significantly.With User management , mobile app and webapp seamlessly synced, collaborate, monitor and streamline your sales process.

Industry

IT Consulting

Company Size

51-200 Employees

Headquarter

Bengaluru

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