1. Slay the Customer Service Game

- Oversee and manage the customer care vertical through all social media platforms to ensure exceptional service delivery.

- Develop and implement customer service policies and procedures.

- Handle escalated customer issues and provide timely and effective resolutions.

- Monitor customer satisfaction metrics and implement strategies for improvement.

2. Sales Management:

- Develop and execute sales strategies to meet revenue targets.

- Analyze sales data to identify trends, opportunities, and challenges.

- Reach out to Multi-designer stores for collaboration.

3. Cross-Functional Co-ordination:

- Co-ordinate with other departments such as-(marketing team, logistics, Website and product teams) for seamless operations.

- Provide insights and feedback to improve product offerings based on customer interactions.

4. Data Analysis and Reporting:

- Utilize analytic tools to track and report on customer service and sales performance.

- Present regular reports to senior management with insights.

5. Tools & Technology: 

- Research on latest e-commerce & social media platforms and implementing them through CRM and other relevant softwares.

6. Quality Assurance:

- Implement quality assurance programs to ensure accuracy and consistency in customer interactions.

- Monitor and evaluate customer care and sales representatives for adherence to brand standards.

7. Content Creation

- Helping with shoots along with finalizing the idea and keeping track with new trends.

- Reach out to influencers/ stylists/celebrities for collaborations

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field.

- Proven experience in customer care and sales management, preferably in the e-commerce or fashion industry.

- Strong leadership and interpersonal skills.

- Excellent communication and problem-solving abilities.

- A passion for fashion and a keen understanding of industry trends