1. Responsible for providing technical services to the clients and ensuring that their queries and

requests are managed with satisfaction

 Responsible for understanding the client processes (mainly spinning) for providing any of

the technical services

 Responsible for commissioning and installation of the machines :

- Check the floor and area (if as recommended by Murata in the Machine

Layout)

- Check the levelling of the machine, the commissioning settings and start the

machine

- Prepare the reports in the standardized format

- Issue an installation and commissioning certificate in the prescribed format

to customer

 Responsible for providing service during the warranty period

 Responsible for inspection of the machine under the warranty which is generally done

after 3-4 months of commissioning the machine

 Responsible for after sales service (this is after the warranty period expires and it is

based on new terms and conditions)

 Responsible for convincing the client to sign an AMC once the machine is old

- Responsible for dismantling the major parts and recommending the purchase

of defective/damaged parts

- Responsible for training the maintenance team if replacement is required

 Responsible for training and guiding the customers team in order to maintain the

machines better

 Responsible for collecting the charges

2. Ensure customer satisfaction

 Responsible for ensuring that the customer complaints are solved and the customer is

satisfied

 Ensure that existing clients are retained and there is no loss in present clientele

 Responsible for collecting customer feedback in the prescribed format

3. Responsible for providing the reports to the reporting manager as required

 Accountable for providing the reports required by the reporting manager in time

 Responsible for the quality of the report i.e. language , specific bullet points, pictures

relevant data used

 Ensure that all information from the client is communicated upwards

 Responsible for supporting the sales team for any inputs required such as of presence

of competition/new project information in the existing clientele

 Responsible for building the client relationship