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Service Engineer (Textile)
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Service Engineer (Textile)16
Applications
16
Applications
About the Job
Skills
1. Responsible for providing technical services to the clients and ensuring that their queries and
requests are managed with satisfaction
Responsible for understanding the client processes (mainly spinning) for providing any of
the technical services
Responsible for commissioning and installation of the machines :
- Check the floor and area (if as recommended by Murata in the Machine
Layout)
- Check the levelling of the machine, the commissioning settings and start the
machine
- Prepare the reports in the standardized format
- Issue an installation and commissioning certificate in the prescribed format
to customer
Responsible for providing service during the warranty period
Responsible for inspection of the machine under the warranty which is generally done
after 3-4 months of commissioning the machine
Responsible for after sales service (this is after the warranty period expires and it is
based on new terms and conditions)
Responsible for convincing the client to sign an AMC once the machine is old
- Responsible for dismantling the major parts and recommending the purchase
of defective/damaged parts
- Responsible for training the maintenance team if replacement is required
Responsible for training and guiding the customers team in order to maintain the
machines better
Responsible for collecting the charges
2. Ensure customer satisfaction
Responsible for ensuring that the customer complaints are solved and the customer is
satisfied
Ensure that existing clients are retained and there is no loss in present clientele
Responsible for collecting customer feedback in the prescribed format
3. Responsible for providing the reports to the reporting manager as required
Accountable for providing the reports required by the reporting manager in time
Responsible for the quality of the report i.e. language , specific bullet points, pictures
relevant data used
Ensure that all information from the client is communicated upwards
Responsible for supporting the sales team for any inputs required such as of presence
of competition/new project information in the existing clientele
Responsible for building the client relationship
About the company
Industry
Service
Company Size
11-50 Employees
Headquarter
Coimbatore
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