NOC Engineer (Level 2)

Location- Jamnagar Gujrat

Exp-3-8 Yrs

Roles & Responsibilities:

· Follow severity guidelines to ensure resolutions within specific timeframes. If they are unable to resolve the problem or have not identified steps necessary for resolution, they refer to tier 3 best equipped to resolve outage.

· A strong understanding of the ITIL framework and its application in a production environment.

· Troubleshoot & resolve the incidents and problem tickets within SLA/SLO.

· Develop and maintain a working knowledge of existing and new technologies

· Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance and commitment to see problems through to resolution.

· Performs end to end testing of network , firmware, software features, system functionalities and capabilities.

Performs Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems.

· Assist T1 (Level 1 Engineers) in Recreating Customer Issues.

· Provide Training & Mentoring to the New Hire L1 Engineers.

· Drive continuous improvement and process change suggestion to management

MUST HAVEs

IP Engineer

· Hands on knowledge of Cisco Routing and Switching product is must. Specially ASR 9K Router, IOS, IOS-XR both.

· Hands on experience on Nexus 5K, 7K, 9K

Security Engineer

· Hands On experience on Cisco Firewalls both traditional ASA and Firepower.

PacketCore

· Hands on Experience on Cisco Packet Core Gateway Like ASR 5000, 5500, UltraM and StarOS is mandatory.

Openstack Engineer

· Hands on Experience on RHEL Open Stack, Dockers and Container is mandatory.

WiFi Engineer

· Create and Deploy enterprise WiFi solutions

· Manage/Operate and Troubleshoot the WiFi infra