Company Overview

Larn Learning Solutions is a staffing and recruiting company with 2-10 employees. Our mission is to provide exceptional talent solutions to our clients. We are dedicated to helping organizations find the right professionals to support their business growth. Visit our website at http://www.larnlearningsolutions.com for more information.

Job Overview

Larn Learning Solutions is seeking a dedicated and motivated individual to team as a Customer Service Desk - Tata Croma in JP Nagar & Bannergatta Road . This is a full-time position based in Bangalore, Karnataka, India. The candidate should have at least 6 months of experience.

Qualifications and Skills

• Qualification 12th pass / Diploma/ ITI
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and meet deadlines
• Attention to detail and accuracy
• Customer-oriented mindset with a positive attitude
• Ability to multi-task and prioritize
• Proficient in using customer service software and Microsoft Office applications
• Previous experience in customer service or retail is a plus

Roles and Responsibilities

• Assist customers in person, over the phone, or via email in a professional and friendly manner
• Provide product information and resolve any customer inquiries or issues
• Handle customer complaints and ensure timely and effective resolution
• Process customer orders, returns, and exchanges
• Maintain accurate customer records and update necessary information
• Collaborate with other team members to improve overall customer service experience
• Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
• Identify and escalate complex or unresolved issues to the appropriate department or supervisor