Urgent Hiring

Service Advisor

Min 1 Year Experience

Location: S.G. Highway, Ahmedabad, Gujarat

Salary: upto 20000

for Motored Bike

Note: Kindly apply a person who has Experience in automobile industry

Qualifications and Skills

• Proficient in Customer Relationship Management (CRM) tools to effectively manage customer interactions.
• Hands-on experience with Salesforce CRM for tracking customer service interactions and sales processes.
• Strong data analysis skills to interpret and present customer data for informed decision-making.
• Proficiency in Conflict Resolution to handle and resolve customer grievances amicably.
• Strong command of Microsoft Office Suite for creating reports and maintaining records efficiently.
• Advanced customer engagement techniques to build long-lasting relationships with clients.
• Active listening skills to fully understand customer needs and provide appropriate solutions.
• Excellent problem-solving abilities (Mandatory skill) to identify issues and implement effective solutions promptly.

Roles and Responsibilities

• Serve as the primary contact for customers, providing guidance and support throughout their service journey.
• Utilize CRM systems to record and manage customer interactions, ensuring accurate and up-to-date information.
• Analyze customer data to identify trends and develop strategies for improving service quality.
• Resolve customer issues and complaints promptly, employing effective conflict resolution techniques.
• Collaborate with internal teams to enhance customer experiences and optimize service delivery processes.
• Maintain comprehensive knowledge of service offerings to advise customers accurately and transparently.
• Conduct follow-up communications with customers to ensure satisfaction and address any lingering issues.
• Prepare regular reports on customer feedback and service performance for management review.