Urgent Hiring,

Designation - Service Manager

Education - B.E Automobile

Experience - 3 to 5 Year in Automobile car dealership

Salary - Upto 50000 + Incentive

Location - S.G Highway, Ahmedabad

Job Overview

The Service Manager position is a mid-level role located in Ahmedabad, and is a full-time position. The role focuses on overseeing the service department within the dealership, ensuring top-quality service is provided to customers. You will be responsible for managing service-related activities and facilitating relationships with clients to ensure ongoing satisfaction and service excellence.

Qualifications and Skills

• Proven experience in managing service department operations within an automotive dealership or similar environment.
• Proficiency in customer relationship management tools and strategies (Mandatory skill).
• Strong working knowledge of ServiceNow for managing service processes and customer interactions effectively.
• Expertise in analyzing and drafting service level agreements to ensure optimal service delivery.
• Excellent problem-solving skills with the ability to diagnose issues accurately and deliver effective solutions.
• Demonstrated ability in process improvement to enhance operational efficiency and customer service quality.
• Strong team leadership skills, able to motivate and guide teams towards achieving service objectives.
• Effective change management skills to adapt and manage service department changes and improvements.

Roles and Responsibilities

• Lead the service team to deliver exceptional customer service and achieve department performance goals.
• Oversee daily operations of the service department, ensuring services are delivered efficiently and to a high standard.
• Manage and resolve customer inquiries and complaints promptly, maintaining a high level of customer satisfaction.
• Develop and maintain effective relationships with clients to encourage repeat business and referrals.
• Ensure compliance with company policies, industry regulations, and health and safety standards.
• Collaborate with the sales team to facilitate seamless customer transitions from sales to service.
• Analyze service department performance and implement strategies for improvement.
• Stay updated with industry trends and advancements to incorporate best practices into operations.