Company Overview

Group Landmark is India's leading automobile dealership network in the premium and luxury segment, operating 112 advanced facilities across 32 cities and 8 states. With a workforce of more than 5,000 employees and headquartered in Surat, the company is dedicated to delivering exceptional automotive services. Visit the company website at https://www.grouplandmark.in/.

Job Overview

The Service Advisor role at Group Landmark is a full-time, mid-level position based in Rajkot. This role requires candidates to have 4 to 6 years of relevant work experience. The Service Advisor acts as an essential liaison between customers and the service department, ensuring service excellence and customer satisfaction within a premium automotive environment.

Qualifications and Skills

• Automotive Knowledge (Mandatory skill) including familiarity with mechanical and electrical components and the ability to provide detailed technical advice to customers.
• Customer Service skills to foster positive customer experiences and ensure efficient resolution of all client queries and concerns during service appointments.
• Service Scheduling competency to effectively coordinate, manage, and optimize daily vehicle service appointments to maintain smooth workflow and productivity.
• Problem Solving proficiency to assess issues quickly, develop actionable solutions, and resolve any service-related challenges with vehicles or customer satisfaction.
• Experience using CRM Software to document interactions, track work orders, and maintain comprehensive and accurate customer service records.
• Ability to conduct thorough Vehicle Inspection and identify maintenance and repair requirements, ensuring transparent communication with customers.
• Strong interpersonal communication skills for clear and empathetic interactions with clients, team members, and technical staff alike.
• Organizational and multitasking abilities to handle multiple service requests concurrently while ensuring all administrative tasks are accurately completed.

Roles and Responsibilities

• Serve as the first point of contact for customers, greeting them and understanding their vehicle service needs with professionalism and courtesy.
• Accurately document customer concerns and vehicle issues, ensuring all required information for vehicle inspection and repair is captured.
• Schedule and manage vehicle service appointments, balancing customer demands with workshop capacity and workflow efficiency.
• Coordinate with technical staff to facilitate timely and high-quality repairs or maintenance work for all incoming vehicles.
• Provide detailed explanations of recommended and completed work to customers, ensuring transparency and building trust in service processes.
• Utilize CRM tools to maintain accurate records of customer interactions, work orders, estimates, and service history.
• Monitor service progress, manage follow-ups, and relay status updates to consumers to ensure a responsive and customer-focused experience.
• Handle customer inquiries, complaints, or escalations promptly while maintaining Group Landmark’s commitment to service excellence.