Company Overview

Group Landmark is India's leading automobile dealership network in the premium & luxury category with 112 state-of-the-art facilities spread over 32 cities across 8 states. With headquarters in Surat, the company is known for its excellence in the automotive industry.

Job Overview

Junior Customer Service Manager role at Group Landmark, India's leading automobile dealership network in the premium & luxury category. Job location: Vapi. Full-Time employment with 1-3 years of experience. Salary range: Competitive. Employee count: 5001-10000.

Qualifications and Skills

• Communication Skills
• Problem-Solving
• Leadership
• Empathy
• Time Management
• Conflict Resolution
• Customer Relationship Management
• Team Management

Roles and Responsibilities

• Manage and lead the customer service team to ensure high-quality service delivery
• Handle customer inquiries, feedback, and complaints effectively
• Develop and implement customer service policies and procedures
• Monitor customer service metrics and generate reports for management review
• Collaborate with other departments to improve overall customer satisfaction
• Train and mentor customer service representatives
• Stay updated on industry trends and customer service best practices