Urgent Hiring

Customer Care Executive

Min 1 Year Experience

Location: S.G. Highway, Ahmedabad, Gujarat

Salary: upto 20000

BMW Motored Bike

Note: Kindly apply a person who has Experience in automobile industry



Qualifications and Skills

• Excellent communication skills to engage effectively with customers and address their needs and concerns (Mandatory skill).
• Proficiency in Customer Relationship Management (CRM) software to manage customer interactions and data efficiently.
• Strong problem-solving skills to address and resolve customer issues in a timely manner.
• Empathy and understanding to connect with customers and provide personalized service.
• Ability to analyze data to enhance customer service strategies and make informed decisions.
• Experience with social media management to engage with customers on various platforms and manage inquiries.
• Conflict resolution skills to handle disputes and deliver satisfactory outcomes for all parties involved.
• Ability to multitask and manage multiple customer inquiries simultaneously while maintaining high service standards.

Roles and Responsibilities

• Respond promptly to customer inquiries to ensure swift resolution and customer satisfaction.
• Manage and maintain CRM systems to keep accurate and up-to-date records of customer interactions.
• Analyze customer feedback and data to identify trends and implement improvements in service delivery.
• Coordinate with relevant departments to ensure seamless resolution of customer issues.
• Engage with customers on social media platforms, handling queries and fostering positive relationships.
• Implement conflict resolution techniques to handle disputes and maintain customer trust.
• Continuously enhance product knowledge to provide accurate information and advice to customers.
• Participate in team meetings and training sessions to share insights and improve service quality.