Urgent Hiring,

Customer Care Executive

Education - Any Graduate

Salary - Upto 15000

Location - Haripar Pad, Rajkot

Qualifications and Skills

• Proficient in CRM Software tools such as Zendesk and Intercom to manage customer relationships and queries efficiently.
• Strong conflict resolution skills to address and resolve customer challenges and ensure their satisfaction.
• Excellent multitasking abilities to handle multiple customer interactions concurrently without compromising on quality.
• Experience in data entry to maintain accurate and up-to-date customer records.
• Understanding of customer relationship management to foster and maintain positive customer relations.
• Soft skills (Mandatory skill) crucial for effective communication and delivering exceptional customer service.
• Ability to work collaboratively with other team members to ensure a seamless customer experience.
• A keen attention to detail to ensure precise communication and follow-up with customers.

Roles and Responsibilities

• Respond promptly to customer inquiries and provide accurate information as needed.
• Resolve customer complaints via phone, email, or in-person by efficiently addressing their concerns.
• Maintain customer accounts by recording and updating information accurately within CRM systems.
• Identify and assess customers' needs to achieve satisfaction and provide professional solutions.
• Follow communication procedures, guidelines, and policies set by the organization.
• Collaborate with team members and support other departments to optimize the overall customer experience.
• Keep records of customer interactions and transactions, recording details of inquiries and complaints.
• Stay up-to-date with product knowledge to offer customers the best possible service and solutions.