Job Overview

Mid-Level: 4 to 6 years of experience Job Type: Full-Time Job Location: Rajkot, Gujarat, India Salary Range: Depending on experience

Qualifications and Skills

• 4 to 6 years of experience in customer relationship management or a related role
• Strong interpersonal skills and ability to build rapport with customers
• Excellent communication and negotiation skills
• Problem-solving and decision-making abilities
• Ability to handle multiple tasks and prioritize work
• Proficiency in CRM software
• Good knowledge of customer service principles and practices
• Familiarity with cold calling techniques
• Ability to work collaboratively in a team

Roles and Responsibilities

• Build and maintain strong relationships with customers
• Manage customer expectations and ensure customer satisfaction
• Handle customer queries and provide appropriate solutions
• Resolve customer complaints and issues
• Provide feedback to the management to improve customer experience
• Generate leads through cold calling and other strategies
• Collaborate with internal teams to ensure timely and effective resolution of customer issues
• Maintain accurate records of customer interactions and transactions
• Stay updated with the company's products and services to provide accurate information to customers
• Identify opportunities to upsell or cross-sell products and services to existing customers