Job Overview

We are seeking a fresher Customer Support Executive to join our team in Madurai. This is a full-time position. The ideal candidate will have between 0 to 1 year of work experience and will be responsible for managing customer inquiries and providing exemplary support. This role is a perfect opportunity for anyone looking to kickstart their career in customer service.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Problem-solving abilities (Mandatory skill)
• Attention to detail (Mandatory skill)
• Empathy towards customers
• Patience in dealing with difficult situations
• Ability to multitask
• Knowledge of product/service offerings
• Ability to remain calm under pressure

Roles and Responsibilities

• Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Identify and escalate issues to senior team members when necessary
• Provide accurate information about our services and products to customers
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem
• Follow up to ensure resolution and customer satisfaction
• Collaborate with team members to improve customer service experience and implement best practices
• Meet personal/team qualitative and quantitative targets

LANGUAGE:HINDI MANDATORY,TAMIL & ENGLISH