CONTACT

HARINI

7708849397

A Customer Relationship Management (CRM) professional to join our team at Kukulkan Manpower Consultancy. This full-time position is based in Madurai and is ideal for freshers with a minimum of 0 to 1 year of work experience. The role involves developing and maintaining positive relationships with clients to ensure high levels of customer satisfaction and retention.

Qualifications and Skills

• Strong communication skills (Mandatory skill) to effectively interact with clients and team members.
• Excellent problem-solving ability (Mandatory skill) to identify and resolve customer-related issues efficiently.
• Competence in sales skills (Mandatory skill) to promote growth and maintain healthy client relationships.
• Outstanding interpersonal skills which help in building and sustaining relationships with clients.
• Proficient analytical skills to evaluate client data and implement effective solutions.
• Commitment to exceptional customer service to maintain high levels of client satisfaction.
• Keen attention to detail to ensure accuracy and quality in client interactions and data handling.
• Adaptability to adjust to changing client needs and industry trends.

Roles and Responsibilities

• Develop and maintain strong relationships with clients to ensure customer satisfaction.
• Identify opportunities to enhance the client experience and address customer needs.
• Collaborate with internal teams to implement effective communication and service strategies.
• Monitor client accounts to identify trends or changes in their needs and preferences.
• Provide timely and effective solutions aligned with clients' business objectives.
• Prepare and present reports on client interactions and progress to management.
• Engage in proactive outreach to understand clients’ business needs and recommend solutions.
• Ensure all client data is accurately documented and updated in company systems.