JAYANTHA HR

9842000669

hr3@kukulkan.in

LOCATION:MADURAI(CHINNA CHOKKIKULAM)

TIMING: 5PM-2AM

Kukulkan Manpower Consultancy is seeking energetic and enthusiastic candidates for the position of Chat Support for the Night Shift in Madurai. This full-time role is ideal for freshers with 0 to 1 year of experience. The position requires strong customer service, communication, and time management skills for effective support and service.

Qualifications and Skills

• Customer Service (Mandatory skill): Ability to effectively manage customer queries and provide suitable solutions in a timely manner.
• Communication Skills (Mandatory skill): Proficiency in both written and verbal communication, essential for clear and concise interactions.
• Time Management (Mandatory skill): Efficiently manage time to handle multiple client interactions simultaneously without compromising service quality.
• Problem-Solving: Skill in identifying issues and implementing effective solutions quickly.
• Technical Proficiency: Comfortable with using chat applications and basic computer operations to facilitate support.
• Empathy: Demonstrate understanding and patience in dealing with customer concerns.
• Multi-tasking: Ability to handle several tasks concurrently while maintaining high efficiency.
• Attention to Detail: Ensure accuracy and precision in capturing and resolving customer issues.

Roles and Responsibilities

• Provide prompt and accurate responses to customer queries through live chat support during night shift hours.
• Maintain a professional and courteous manner whilst assisting customers with their needs and queries.
• Identify and troubleshoot customer issues, escalating complex cases to relevant departments when necessary.
• Keep records of customer interactions, process orders, and manage customer accounts effectively.
• Constantly enhance proficiency with product knowledge to offer informed solutions to customers.
• Adhere to company policies and scripts while interacting with customers to ensure consistency and satisfaction.
• Monitor chat transcripts to analyze trends and suggest improvements to enhance service quality.
• Stay updated with any changes in company policies, products, and service guidelines.