Company Overview

Kuber Financial Services Private Limited is a financial consulting firm that empowers MSMEs by unlocking their growth potential. We provide customized sources of growth capital to businesses in sectors such as Real Estate, Iron and Steel, and Pharmaceuticals. With five active locations and a growing team of 30+, we have ambitious plans to expand further in the next three years.

Job Overview

We are hiring a Customer Service Specialist to join our team at Kuber Financial Services Private Limited. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills, attention to detail, and the ability to handle customer inquiries and resolve issues in a timely and professional manner. This is a full-time position based in Chandigarh, Chandigarh, India.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and accuracy
• Ability to handle multiple tasks and prioritize effectively
• Proficiency in customer service software and CRM systems
• Familiarity with loan operations and mortgage servicing
• Knowledge of financial services and products
• Ability to work independently and in a team environment
• Flexibility to work in shifts, including weekends and holidays

Roles and Responsibilities

• Provide outstanding customer service and support to clients
• Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with their financial service needs, including loan operations, mortgage servicing, and mortgage underwriting
• Guide customers through the loan application process and provide accurate information about our financial offerings
• Resolve customer issues and complaints with empathy and professionalism
• Keep records of customer interactions and transactions, ensuring accuracy and confidentiality
• Collaborate with other departments to resolve complex customer issues
• Identify opportunities to improve customer service processes and procedures
• Stay up-to-date with industry trends and developments to provide informed customer support