Company Overview

Krishpar Technologies is one of the top HR companies in India, offering a range of solutions to 500+ employers. We cater to the hiring, productivity, and scale challenges of our clients by providing end-to-end HR services. With a focus on personalized care and unmatched quality, we help our clients fuel their growth and go beyond to new leagues.

Job Overview

We are looking for a Customer Support Executive to join our team at Krishpar Technologies Pvt. Ltd. As a Customer Support Executive, you will be responsible for resolving customer queries and providing exceptional customer service. This is a full-time position based in Bangalore, Karnataka, India, and is ideal for someone with 1 to 3 years of experience in a similar role.

Qualifications and Skills

• 1 to 3 years of experience in a customer support role
• Excellent verbal and written communication skills in English and Hindi
• Experience in voice process or domestic voice process
• Knowledge of BPO industry and customer support best practices
• Strong problem-solving and decision-making abilities
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and accuracy in documentation
• Ability to work well in a team and collaborate with cross-functional teams
• Positive attitude and willingness to learn and adapt
• Ability to work in a fast-paced and dynamic environment

Roles and Responsibilities

• Resolve customer queries through phone, email, and chat
• Provide exceptional customer service and ensure customer satisfaction
• Assist customers in troubleshooting technical issues
• Identify and escalate priority issues to the appropriate channels
• Document customer interactions and maintain accurate records
• Collaborate with cross-functional teams to resolve customer issues
• Stay updated with product knowledge and industry trends
• Meet or exceed customer support metrics and targets
• Handle customer complaints and provide appropriate solutions
• Maintain a positive, empathetic, and professional attitude towards customers